As well as having differing sets of tools available to them, the different user-groups also vary in terms of who they can apply these tools to. A normal end-user is only allowed to apply tools to  their own account. Administrative users can also work with other user accounts.

When an ordinary end-user logs in to Jet, they will be able to edit some details related to their own account, and they will be able to view their own usage, a list of which products they are subscribed, and so on. This aspect of Jet is known as the ‘customer care portal’.

When an administrative user logs into Jet, in addition to editing or viewing their own details, like an ordinary end-user, they can also edit and view the accounts of other users.  Administrative users will also be able to perform some tasks which relate to the functioning of Jet as a whole, rather than being related to any particular user.

When you first log-in to Jet as an administrative user,  you are initially working with your own user account.  Thus, when an administrator first logs in, they can make changes to their own account if they desire, such as changing their contact details or viewing their own usage.

More commonly, however, an administrative user will be logging in because they want to work with another user’s account, or view statistics about overall service usage, and other higher level administrative tasks .

Jet’s tools for monitoring service usage and other kinds of reporting tools are discussed later when we describe the ‘Reports’ area of the Jet interface. Other kinds of administrative tasks are each discussed in their appropriate section – product design in the ‘Products’ section of this manual, overall Jet administration in the ‘Realm Admin’ section, and so on. For now, we will just be introducing the ways in which an administrative user can select and work with (edit) another user’s account.

To perform operations on another user’s account, you must first select that user via Jet’s search tool – located at the top left of every page.

Once a user account is selected, you are editing that particular user account.  All subsequent ‘User’ area operations will be performed on the selected user account. The user account that you are currently working with is displayed prominently in the left-hand navigation bar, immediately below the quick-search text box (see Figure 8).

Of course, should you wish at any point to return to working with your own administrative account, simply select your account using the search tool, as you would for any other user.



Figure 8: Working with a user account – detail. The user you are currently editing (working with) is highlighted in the left-hand navigation bar.