Frequently Asked Questions

How can Jet solve your billing problems? Here are some frequently asked questions that may just answer this for you; Problem Solved!

Problem

I want to be able to notify my customers that they are approaching the end of their quota, how can I do this?

Solution

Jet’s provisioning hooks allow users to set up automated emails to perform tasks such as welcoming new customers, informing customers of quota usage, and suspension or shaping of their account.

Problem

We want users to be able to purchase additional quota, but don’t have a way to enable that.

Solution

Jet provides online payment facilities, allowing users to take payments and purchase additional account quota. A range of credit card payment gateways are supported.

Problem

I want to be able to view reports from my billing system without having to go through a complex procedure.

Solution

Jet comes with a number of built-in reports that are available at the touch of a key.

Problem

I can only map traffic down to the IP level. How can I track usage back to an individual user?

Solution

Jet knows the IP address of each authenticated user. Usage is stored against individual users, giving you an accurate picture of your network.

Problem

Even if I could allocate quotas to users, I don’t have any way to enforce them.

Solution

Jet incorporates a range of event triggers, including the ability to perform actions on reaching quota limits.

Problem

Once users have reached their quota we want to shape them down but don’t have any way of doing this.

Solution

Jet integrates with a number of edge devices that allow the system to perform real time billing and tracking, enabling shaping of users once they hit their allocated quota amount.

Problem

We currently have no way to determine what proportion of network usage is attributable to each faculty or department within the university.

Solution

Jet allows users to be attributed to cost centres, allowing usage to be allocated to their primary department or faculty. Extensive reporting capabilities ensure that you have complete information at your fingertips.

Problem
We want to allocate multiple quotas – global, faculty, and individual – but don’t have a way to manage them.

Solution
Jet supports the creation of multiple, cascading quotas. Quotas are decremented in a predetermined order. If applicable, students can purchase additional quota to top-up their account.

Problem
We want students to be able to purchase additional quota, but don’t have a way to enable that.

Solution
Jet provides online payment facilities, allowing users to take payments and purchase additional account quota. A range of credit card payment gateways are supported. Scratch cards can also be produced allowing students to purchase quote without going through the online portal. Scratch cards can also be used for conferencing facilities enabling participants to purchase.